Sunday, February 7, 2010

Wild Blue Satellite Internet

I have spent 10 days without an internet connection. The thing seems to be miraculously working this morning so I wanted you to know why I haven't been around.  The problem has been determined to be an equipment problem. The dish, or its aiming or the modem. I've been needing a service call.  I've spent about 4 hours on the phone, being passed from city to city to town to technician and even to different countries all in an attempt to avoid having one of their non-existent service men come out. WildBlue doesn't seem to even have someone who can call me about coming out. Maybe sometime this week.
In the mean time I have contacted a different company who will be out to install a new system. I can't wait to make the phone call to Wild Blue saying "I know you just had someone out to fix my system, but You had your chance."
I did find out something that would be of help. If I had purchased my Wildblue service thru Directv, one of their service people would have come out. I've had nothing but perfect response from Directv since I started with them in 1996. If this new company isn't able to provide good enough reception here, I will cancel my Wildblue and then call Directv and have it re-installed and bundled thru them. At least they have an army of skilled service people to help customers.  Great Plains Communications also bears a great deal of the blame for all of this. They are the local distributors for W.B.
Now to go answer some email. I was over my quota (because I couldn't get my email) so most of it was returned. I do have 55 new messages to do something with. Later kids.

No comments:

Post a Comment